CRM & Customer Portals
Billing Systems
Address Normalization Services
Subscription & Loyalty Programs
Public Demographic Databases
Source Records
Multiple customers from the same household appear separately in different systems:
CRM: Name: Sarah Thompson, Address: 12 Oak Street
Billing System: Name: S. Thompson, Address: 12 Oak St.
Loyalty Program: Name: Sam T., Address: 12 Oak Street
Consolidated Entity Creation
Using common attributes such as address, last name, and payment methods:
Sarah, S. Thompson, and Sam T. are grouped into a single household unit.
Match Records
LLM Vector Search: Recognizes address and name variations (e.g., Oak Street = Oak St.)
Custom Matching Rules: Match records sharing addresses and surnames or linked financial accounts
Survivorship Rules
For conflicting data within the household:
Priority-Based: Trust verified billing address > CRM > loyalty program
Recency-Based: Use most recent household member addition
Merged Household Record
Household-level data includes:
Members: Sarah Thompson, Sam Thompson
Address: 12 Oak Street
Shared Subscriptions & Accounts
Provider 360 aligns with the Medallion Architecture for structured data processing and consumption:
Tier | Description |
Bronze | Raw ingestion of provider data from all integrated sources |
Silver | Standardized data with address normalization and deduplication |
Gold | Final household profiles used for personalized marketing, underwriting, or care planning |
This tiered architecture ensures data transparency, reusability, and performance across the provider lifecycle.